Who we are
I’m Lucas Golm, founder of Port Washington Process Management—a veteran-owned, one-man shop that strips the busy-work out of small-business life. I’ve spent the last decade in the trenches of sales floors, law-firm back offices, and Army infantry admin rooms doing the paperwork no one else wanted to touch. That mix taught me two things: every owner’s time is priceless, and most office headaches can be cured with a cleaner process and the right AI prompt.
Today I bring those fixes to shops and service businesses up and down the Lakeshore—side-by-side, on site, in plain English. You stay the expert on your product; I handle the checklists, automations, and follow-through that keep it moving. When we’re done, the system runs without me and you get your evenings back.
Local roots, veteran grit, zero fluff—just faster workflows and fewer headaches..
Contact us
Free initial consult. We set up AI-driven processes that remove the busywork and give you back your time. Let us know what’s slowing you down.